RN Call Assist
Company: Optum
Location: Kirkland
Posted on: May 15, 2025
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Job Description:
For those who want to invent the future of health care, here's
your opportunity. We're going beyond basic care to health programs
integrated across the entire continuum of care. Join us to start
-Caring. Connecting. Growing together. -
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Position in this function is under general supervision, the Staff
RN/Consulting Nurse is responsible for providing telephone triage
assessment to Primary Care patients by using state of the art
telecommunications, information technology and approved protocols;
to clients ensuring the efficient use of medical and nursing,
facilities and equipment and to provide excellent customer
service.
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If you are able to work in PST time zone, you will have the
flexibility to work remotely* as you take on some tough
challenges.
Primary Responsibilities:
Utilizes clinical expertise and approved protocols to provide
health advice to consumers with clinical questions and makes
referrals for health services as appropriate via telephone
Be able to document calls in applicable system in a timely manner
and exhibits a willingness to master new work routines and methods
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Documents all inquiries according to department standards for
legal/statistical purposes -
Excellent written and verbal communication skills -
Be able to problem solve issues independently as well as work with
teams collaboratively situations require assessment,
decision-making within the framework of established protocols,
excellent listening and communication skills, knowledge of
computers, critical thinking skills and the nursing process
Speaks with a pleasant, professional phone voice and provides
superior customer service to internal and external customers
Ensures performance standards are met and accepts constructive
feedback
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
Unrestricted WA State or Compact RN license
3+ years of experience in a clinical setting (Med/Surg, critical
care, ER, etc.), disease management, home health, discharge
planning, utilization review, patient education and telephonic
nursing
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Preferred Qualifications:
Bachelor of Science in Nursing -
American Academy of Ambulatory Care Nursing (AAACN) -
1+ years of Call Center Nursing experience -
Case Management experience
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*All employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy. -
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The hourly range for this role is $28.61 to $56.06 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
Application Deadline: This will be posted for a minimum of 2
business days or until a sufficient candidate pool has been
collected. Job posting may come down early due to volume of
applicants.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under
applicable law and qualified applicants will receive consideration
for employment without regard to race, national origin, religion,
age, color, sex, sexual orientation, gender identity, disability,
or protected veteran status, or any other characteristic protected
by local, state, or federal laws, rules, or regulations. -
OptumCare is a drug-free workplace. Candidates are required to pass
a drug test before beginning employment.
Keywords: Optum, Shoreline , RN Call Assist, Healthcare , Kirkland, Washington
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